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Terms and Conditions
Confirmation of bookings
All bookings must be paid 50% deposit in advance.
Payment can be made via OMISE payment link.
Once payments are received the tour booking is confirmed, and full instructions are sent by WhatsApp.
Payment methods
Payments are accepted by credit card via OMISE.
Cancellations
All boat tours must receive cancellations 72 hrs to receive a refund excluded transfer fees..
If the tour operator cancels the tour, a full refund is given.
Weather conditions – If the weather conditions should change on the day of the tour and the operator cancels, a full refund is given.
In instances where the customer has alternate days they can take the tour, the tour date will be moved on, to a convenient date agreed by said customer.
If the customer deems the weather conditions not suitable and cancels, no refund is given and the full tour balance is requested where applicable.
Illness
If cancellation should occur due to illness, upon request a receipt and confirmation will be granted for the customer to claim a refund from their Insurance Broker by the customer.